Companion Elite LTD (“Companion Elite”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process your personal data when you visit our website, contact us, or use our concierge services. This policy is intended to comply with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Companion Elite LTD is a private concierge service operating in the United Kingdom. If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at: hello@companionelite.co.uk.
2. What Personal Data We Collect
Information you provide directly
- Your name, email address, phone number or WhatsApp contact details
- Category and details of your request
- Any information included in your enquiry or correspondence
Preferences relevant to your request
- Dining, travel, transport, event, or scheduling preferences
Information collected automatically
- IP address, browser type and version, device type, operating system
- Pages visited, time spent on pages, referring website
- Website interaction data collected through cookies and similar technologies
Information received from third parties
- Reservation partners, transport or chauffeur providers
- Event organisers, accommodation providers, travel-related suppliers
- Analytics or website technology providers
3. How We Use Your Personal Data
- To respond to your enquiries
- To assess, manage, and fulfil your requests
- To communicate with you regarding your booking, arrangement, or enquiry
- To provide tailored concierge services
- To coordinate with third-party suppliers on your behalf
- To improve our website, services, and client experience
- To maintain internal records
- To protect our business, website, and clients from misuse or unlawful activity
- To comply with legal and regulatory obligations
- To establish, exercise, or defend legal claims
4. Lawful Bases for Processing
Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform our services agreement with you.
Legitimate interests: where processing is necessary for our legitimate interests, including running and improving our business, managing client relationships, providing efficient and secure services, preventing fraud or abuse, and maintaining service quality and operational integrity. We only rely on legitimate interests where such interests are not overridden by your rights and freedoms.
Legal obligation: where we must process your data to comply with legal or regulatory obligations.
Consent: where required by law, particularly in relation to non-essential cookies or certain direct marketing communications. You may withdraw consent at any time.
5. Confidentiality and Discretion
Discretion is central to our service model. We treat all client enquiries and service-related information with appropriate confidentiality and only share personal data where reasonably necessary to provide the requested service, comply with the law, or protect legitimate business interests.
While we apply appropriate safeguards, no system of transmission or storage can be guaranteed to be completely secure.
6. Sharing Your Personal Data
We may share your personal data with:
- Service providers who support our website, communications, administration, or operations
- Third-party suppliers involved in fulfilling your request
- Professional advisers, including legal, compliance, or accounting advisers
- Regulators, law enforcement bodies, courts, or public authorities where required
- Prospective buyers or successors in the event of a business sale, merger, or restructuring
We do not sell your personal data to third parties.
7. International Transfers
Some service providers or partners may process personal data outside the United Kingdom. Where this occurs, we take appropriate steps to ensure your personal data remains protected in accordance with applicable data protection laws, including the use of lawful transfer mechanisms where required.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling your request, maintaining appropriate business records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or regulatory requirements. Retention periods may vary depending on the nature of the service and the sensitivity of the information involved.
9. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Request restriction of processing
- Object to processing based on legitimate interests
- Request transfer of your personal data in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact hello@companionelite.co.uk.
10. Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
11. Third-Party Links
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of such third parties. You should review their privacy policies separately.
12. Children
Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age of 18.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Any updated version will be posted on this page with a revised “Last updated” date.
14. Contact
Companion Elite LTD
Email: hello@companionelite.co.uk